Preorder
Pre-order without risk!
In our store you will find many action figures and statues that are not yet in stock but can be pre-ordered.
What does pre-order mean?
Manufacturers announce their latest figures with the expected release date. These are not concrete dates, but at best an indication of a month. This approximate release date is also given to us, we always round up to the last day of the month, add a month buffer and this is how the release date that you can see in our store for each figure is created.
“Expected delivery date = 30.11.xx” therefore means that we expect this item sometime in November, not necessarily on the 30th of the month.
Is the release date fixed?
No, unfortunately not. It is very common for release dates to be postponed - often backwards, sometimes forwards. This is always determined by the manufacturer. There are many reasons for this - and unfortunately we have no influence over them. As soon as we receive the information about this, we enter the new expected release date on the relevant item page in the store.
In some cases, these postponements can last many months or even be postponed several times. Therefore, please always check the item page if you are wondering why you have not yet received a delivery.
Can I wait until the figure is in stock and then order it?
Most figures are produced in limited editions. If you want to hold a figure in your hands when it is released, you should pre-order it to be on the safe side. Please also bear in mind that the figure could be ordered so often during the pre-order period that it is already sold out before release.
Do I have to pay immediately?
No! If you order an item with a release date in the future, you do not need to make a payment yet. However, you can pay immediately if you wish, so that we can ship the figure immediately on release and don't have to wait for payment to arrive. This is completely up to you.
When do I have to pay?
As soon as we have the item in stock, we will send you an e-mail with our bank details and a link for payment by Paypal, direct debit or credit card. You then have 7 days to make the payment. We will ship the item immediately after receipt of payment in our account.
If you would like to receive the item even faster, you can also make the payment at any time before the release date. Your payment is always stored in your customer account. In this case, we can send the newly arrived item to you immediately.
Can I also cancel?
Yes, you can cancel your pre-order at any time without giving a reason. If you have already made a payment, we will of course refund the amount immediately. Please understand that if we notice that someone is permanently pre-ordering but keeps canceling, we will have to block the customer account at a certain point.
Will my price change over time?
We offer you an internal price guarantee. This means that you always order at the lowest price. If the price is reduced after your pre-order, you will definitely receive a message and a refund if you have already paid. If we have to make the figure more expensive over time because the purchase price has risen, this will not affect your pre-order. You will only pay the price stated in your pre-order.
Is it possible to pay in installments?
Yes, it can make sense to pay in installments, especially for high-priced figures. With us, this is very easy and without expensive intermediaries. You are welcome to pay for the products in installments of your choice.
This is how it works: Simply order the item using the bank transfer payment method. Then pay directly to us in installments of your choice. You will receive the bank details in the order confirmation. There are no additional costs or fees. You can choose the amount of the installments yourself, and if you are unable to pay an installment, you can simply skip it. The item will be dispatched as soon as it is in stock and paid for in full. We have an overview of the installments you have paid in our system at all times. If you cancel the order, we will of course refund the installments you have paid.
Can I order pre-orders and “immediately available” items together?
We recommend that you do not place immediately available items and pre-orders as well as pre-orders with different release dates in one order, but order them individually!
However, if your order consists of several items with the status “pre-order” and “available in 1 - 3 days”, we will deliver everything together in one package as soon as all ordered items are available.
If you wish partial deliveries, these are of course possible, but may be subject to shipping costs. Please write to us and let us know what you would like.
If several figures from individual orders are available at the same time, we will send them together if possible. Please also note Add-On.
What happens if the manufacturer does not produce the figure after all?
In rare cases, it can happen that the manufacturer only produces the figure in small quantities or not at all, so that we cannot fulfill all or any pre-orders. In this case, we will inform you by e-mail about our necessary cancellation. If we have already received a payment from you, we will of course refund it immediately.
Further questions?
Our customer service will be happy to answer any further questions you may have: info [at] actionfiguren24.de