Product Complaint

For a complaint you can use the form below. 

Before you complain, please check the following information:

Please check for defects visible from the outside before unpacking the item (missing / wrong parts, breaks, color errors etc.)! After opening the packaging, such defects visible from the outside are excluded from a complaint.

Sometimes it happens that the movement joints of the figures are stiff. This can be easily remedied with the help of a small heat treatment using a hair dryer.

Product packaging

We take the ordered items from large outer cartons, which come directly from the manufacturers and large distributors. Due to the sometimes long transport distances, the article packaging may show slight compression or stress lines. Real damage such as obvious cracks or peeling of the blister will not be shipped by us. However, minor upsets or stress lines are not a cause for complaint. (Except for items ordered as a "Collector Upgrade" or, if no Collector Upgrade was available, you indicated at the time of ordering that you only received 1A Packaging wishes).

Painting

Most of the figures are hand-painted or get a manual 'finish'. Therefore, variances in the painting and in the color are normal and are no reason for complaint.

However, if there are obvious deficiencies in the function, packaging or painting (ie those that go beyond the "shortcomings" described above), the conditions for a complaint are met.

Tell us the complaint by email, ideally with a photo about the defect, so that we can arrange the return. We will then provide you with a free shipping label for the return.
Unfree shipments are generally not accepted.

After receiving and testing we repair, exchange or refund.

Please understand that the handling of claims is very time-consuming and can take a few days.

Since most of our products are collector items, packaging is an indispensable part of the item. We can only process your complaint if the packaging is also enclosed in the original condition of the return.